RETURN AND REFUND POLICY
At PainFree (Digitalz ApS), customer satisfaction is our top priority. We stand behind the quality of our products and aim to ensure a smooth and transparent return process.
Return Eligibility:
You may return items within 14 days of delivery if the product meets the following conditions:
Unused and unopened
In original, undamaged packaging
Accompanied by proof of purchase
To initiate a return, please contact our customer support team at [email protected] with your order number and reason for return.
Return Process:
Once your return request is approved, we will provide the return address and shipping instructions.
Customers are responsible for return shipping costs, unless the product was damaged, defective, or incorrect upon arrival.
We recommend using a trackable shipping service to ensure safe delivery of your return.
Refunds:
After we receive and inspect the returned item, we will notify you of the approval status. If approved:
Refunds are issued to your original method of payment
Processing may take 7–10 business days after the return is received
Shipping costs are non-refundable unless the item was faulty or sent in error
Please note that refund times may vary based on your payment provider or financial institution.
Exchanges:
f you would like to exchange a product (e.g., received the wrong item or want a different version), please contact us at [email protected].
Exchanges are subject to stock availability
In most cases, customers are responsible for shipping costs unless the exchange is due to an error or defect
Non-Returnable Items:
For safety and hygiene reasons, we cannot accept returns on:
Opened or used products
Products not in their original condition
Items returned more than 14 days after delivery
Cancellations:
Orders may be canceled within 2 hours of placement if they have not yet shipped.
To request a cancellation, please email [email protected] as soon as possible with your order number. If the order has already shipped, it must be treated as a return.
Contact:
For any questions regarding returns, refunds, or product concerns, please don’t hesitate to reach out:
📧 Email: [email protected]
🕒 Support Hours: Monday–Friday, 9:00–17:00 (CET)
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